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Terms & Conditions

Please read these Terms carefully before using our services.

1. ABOUT OUR SERVICES

Invenix Resolve helps users with loan settlement, lender communication, and basic legal assistance. We are not a bank and do not approve or reject settlements. Final decisions are taken by your lender.

2. WHO CAN USE OUR SERVICES

You confirm that you are legally eligible, provide correct information, and are authorized for the loan account.

3. YOUR RESPONSIBILITIES

You must provide accurate information, genuine documents, and cooperate during the process. Incorrect data may lead to service termination.

4. OUR ROLE

We assist in settlement requests, communication, and guidance. We do not guarantee outcomes or act as your lawyer unless agreed separately.

5. NO GUARANTEE

Loan settlement depends on lenders. Any estimate is for guidance only. No fixed outcome is promised.

6. CREDIT SCORE IMPACT

Settlement may affect your credit score. Lenders may report to CIBIL, Experian, Equifax, and CRIF High Mark. We do not control this process.

7. FEES AND PAYMENTS

All services are paid. Fees are shared before payment. Payments are non-refundable once services start.

8. REFUND POLICY

No refund for started or completed services. You can stop anytime but past payments won’t be refunded.

9. LIMITATION OF LIABILITY

We are not responsible for lender decisions, financial loss, delays, or indirect damages.

10. THIRD-PARTY INVOLVEMENT

We may coordinate with lenders or professionals but are not responsible for their actions.

11. DATA AND CONFIDENTIALITY

Your data is used only for service purposes and may be shared with lenders. We take reasonable security measures.

12. USER BEHAVIOUR

Do not use the platform for illegal activities, false data, hacking, or spam.

13. INDEMNITY

You are responsible for issues caused by incorrect information or misuse of services.

14. GRIEVANCE SUPPORT

Level 1: Support Team
Level 2: Senior Manager
Level 3: Compliance Officer

15. DISPUTE RESOLUTION

Unresolved issues will be handled under the Arbitration and Conciliation Act, 1996. Location: Delhi.

16. TERMINATION

Services may be stopped if terms are violated, payment is pending, or misuse is detected.

17. CHANGES TO TERMS

We may update terms anytime. Continued use means acceptance.

18. GOVERNING LAW

These terms are governed by Indian law.